AI assist: everything it does
Where AI helps across Gafferly, and the golden rule: you always review before it sends.
Last updated 11 October 2026
Gafferly has AI built into the spots where it saves you the most time. Nothing is sent or saved automatically, you always see a draft and edit it first.
Where to find it
- Message drafting: a customer's reply box → ✨ Draft. See Messages.
- Suggested replies: inbound messages on the Messages screen (the Replies in tab) → ✨ Suggest reply.
- Quote drafting: the quote builder → ✨ Draft with AI, priced from your price book where lines match and estimated where they don't. See Quotes.
- Job reports: the complete-job screen → ✨ Draft report turns rough notes into a tidy report. See completing a job.
- Data-plate scanner: a site's equipment → 📸 Scan a data plate reads make, model and serial from a photo. See Customers.
- AI phone assistant: answers calls you can't get to. See Your AI phone assistant.
- This week in plain English (your weekly digest) and Ask a question: on Reports, from your real numbers only.
The golden rule
AI gives you a head start, not the final word. Read every draft before it goes to a customer, and check any figure before you rely on it.