Messages (SMS)
Texts and the Messages screen: on-my-way, reminders, chasers, AI replies and drafting.
Last updated 23 July 2026
The Messages screen is one thread of every text, email and call with your customers, with inbound replies under its Replies in tab.
What sends itself
Running-late alerts and review requests go out automatically at the right moments, and an engineer sends an on-my-way text with one tap from the Today screen or the job. Silence the automatic ones in Settings → Customer notifications.
What you switch on or send yourself
- Quote follow-ups and overdue-invoice chasers are off until you enable them in Settings → Follow-ups and pick the days (Crew plan and above).
- Service reminders live on the Reminders screen: Gafferly surfaces who's due and you send each one with a tap.
Replying and drafting
- From a customer's page, use ✨ Draft in the reply box: type what you want to say and it writes a tidy message to edit and send.
- On the Messages screen, an inbound reply shows ✨ Suggest reply, which classifies the message and drafts a response to copy. See AI assist.
To capture full email threads too, see Email to CRM.